In addition to the terms outlined in this Privacy Policy, you are also subject to Suprvisr AI's Terms of Service and any other requirements set by law or regulation.
By activating the Services, you confirm that you have read, understood, and agreed to both Suprvisr AI's Terms of Service and this Privacy Policy. If you do not agree to the terms of this Privacy Policy or to any future updates (described below), you should not activate or use the Services. If you have already activated the Services, you should immediately cancel them by following the process described in the Customer-Initiated Termination section of the Terms of Service.
Suprvisr AI reserves the right to update, change, or remove parts of this Privacy Policy whenever it deems necessary. You can check when this Privacy Policy was last updated by referring to the date shown at the top of this page.
If you continue using the Services after any changes take effect, this will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must terminate the Services according to the procedure outlined in the Customer-Initiated Termination section of the Terms of Service.
For more information about the Services or this Privacy Policy, you can contact Suprvisr AI's Customer Service using the phone number listed on your invoice, or visit https://suprvisr.ai.
1. Introduction
Suprvisr AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with us.
At Suprvisr AI, we believe that earning and maintaining your trust is essential to everything we do. We are committed to respecting your privacy, safeguarding your personal information, and being transparent about how we collect, use, and share your data.
We only collect the personal information necessary to provide you with our products and services, to support and improve your experience, and to meet our legal and regulatory obligations. We never sell your personal information to third parties.
This Privacy Policy explains how we handle your personal information, including what we collect, why we collect it, how we use it, and the choices you have. We are dedicated to treating your personal data with care and integrity, guided by principles of accountability, transparency, and respect for your rights.
If you have any questions or concerns about this Privacy Policy or how we manage your information, we encourage you to contact us at any time.
We take the time to assess exactly what information is necessary to deliver our services, and we strive to collect only what is essential. Whenever possible, we anonymize or delete data once it's no longer needed. As we design and improve our products, our engineering teams collaborate closely with our privacy and security experts to ensure privacy is built into everything we do. Throughout this process, we are guided by the principle that your information belongs to you, and we are committed to using it solely to serve and benefit you.
2. What Information We Collect
We may collect personal information such as:
- You: So we can identify you, personalize our communications, and properly address you in any correspondence or transactions. This may include your email, contact numbers, mailing address, secure payment details, and geo-locational information such as IP addresses.
- Other information you provide to us voluntarily: For example, any details you share when you fill out forms, respond to surveys, submit support requests, or communicate with us by email or chat.
- Third Party:Information from partners from various optional integrations that better connect you to the tools you use outside of Suprvisr AI. This could be through analytics and cookie providers where we receive information through our use of cookies, social plugins (such as the Facebook “like” button), pixels and tags for business purposes, such as providing information to help measure how users interact with our website content. For more information about how we use these technologies, see our Cookie Policy.
- API Information: When you accept connections through APIs such as Microsoft, Google and other optional integrations, we collect information required to enable those APIs such as usernames, profile information, or data used to enhance our services through that integration. These permissions are always displayed for review when first integrating with these APIs, and you are able to approve or deny these permission requests.
3. How We Collect Information
We collect information through:
- Forms you fill out on our website:When you complete forms—such as signing up for an account, requesting a demo, or subscribing to our newsletter—we gather the details you provide to help us deliver the services or information you've requested.
- Orders you place with us: When you purchase products or services, we collect information needed to process and fulfill your order, including payment details and contact information.
- Email correspondence: If you email us, we collect your email address and any other information you include so we can respond to your questions, provide support, or follow up on your requests.
- Cookies and similar technologies: We use cookies, web beacons, and similar tools to understand how you use our website, remember your preferences, improve performance, and deliver relevant content.
- Customer support interactions:When you contact our support team—whether by phone, chat, or other channels—we collect the information you share with us to help resolve your issues and improve your experience.
- AI chat interactions: When you use our AI interface, we only collect the content of your rated conversations to improve our services, provide accurate responses, and monitor for quality and security purposes. Where possible, we remove or anonymize any personal information included in these interactions before storing or using the data for analysis and training. We do not train our models or use your unrated conversations to enhance our product.
4. How We Use Your Information
We use your information to:
- Provide and deliver our products and services:So you can access and use the features, tools, and resources you've requested or purchased from us.
- Process payments: To securely handle transactions, issue invoices, and manage billing for any products or services you buy.
- Communicate with you about your account, orders, or inquiries: To send important updates, confirmations, support responses, and other service-related messages.
- Send you newsletters or promotional materials (if you opt in): If you've chosen to receive them, we may share information about new features, special offers, or other content we think you'll find valuable.
- Improve our website and services: To analyze how people use our platform, troubleshoot issues, enhance functionality, and develop new tools and offerings.
- Comply with legal and regulatory requirements: To meet our obligations under applicable laws, regulations, and industry standards, including recordkeeping and reporting.
We don't use your information to:
- Sell to 3rd Parties:To in any way profit or generate revenue from your data. We hate when others do that to us, we don't want to do that to you.
5. Disclosure of Information
We may share your information with:
- Service providers who assist in operating our business: For example, we may share information with trusted partners that help us process payments, deliver emails, provide customer support, host our website, or maintain our IT systems. These providers are only authorized to use your information as necessary to perform services on our behalf.
- Law enforcement or regulators when required by law: We may disclose your information if we are legally obligated to do so, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of our company, our customers, or others if we're absolutely required to.
- Other parties with your consent or at your direction: In some cases, you may ask us to share your information with other organizations or individuals, or you may give us consent to do so.
We do not sell your personal information to third parties under any circumstances. We do not sell or train on content input or responses from AI interactions to third parties under any circumstances without your consent.
6. How We Store and Protect Your Information
Suprvisr AI is dedicated to safeguarding your information and maintaining the security and reliability of our platform. We implement industry best practices such as encryption in transit and at rest, access controls that limit who can view personal data, and regular security training for our employees. All data remains on Canadian soil and we scrutinize any and all third party services to ensure their practices and data residency meet or exceed our own. Additionally, we conduct vulnerability assessments, monitor our systems for unauthorized activity, and follow secure software development practices to help prevent security issues before they arise.
If you have any questions or concerns around this practice, please do not hesitate to contact us at info@suprvisr.ai.
However, it's important to understand that no method of transmitting data over the internet or storing it electronically can ever be guaranteed to be completely secure.
7. Your Rights
As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding your personal information. Subject to certain exceptions, these rights include:
- Right to Access: You have the right to request details about the personal information we hold about you and how we use or disclose it.
- Right to Request Correction: You can ask us to correct any personal information we maintain that is inaccurate or incomplete.
- Right to Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
- Right to Complain: You have the right to raise concerns about our handling of your personal information with us, and if not resolved, with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section of this Privacy Policy. We may need to verify your identity before processing your request, which could involve asking for information such as your email address or other identifiers to confirm we are speaking with the correct individual.
We will not deny you services, charge you different prices, or provide you with a different level of service solely because you have exercised any of these rights.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.
9. International Data Transfers
One of our core values is to store and process your personal information within Canada whenever possible to support data residency and privacy protections under Canadian law. In situations where your information must be transferred or accessed outside of Canada—for example, by trusted service providers—we will implement appropriate safeguards to protect your data and ensure it is handled in compliance with applicable privacy legislation.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date noted at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Suprvisr AI
Email: info@suprvisr.ai